Contact Our Commercial Team

1. How to contact Global Shisha Tobacco
2. What to include in your message
3. What we can help with
4. What we cannot help with
5. Response and what to expect
6. Security and privacy
7. Business identity
8. How to check any shisha tobacco supplier before you buy
9. Warning signs in tobacco trade enquiries
10. Preparing for a call or video meeting
11. Languages, time zones and working hours
12. Who we work with, and how each type of buyer should get in touch
13. The questions buyers ask first
14. What happens to your message
15. Other ways to learn before you write
16. A final word
17. Contact and enquiry etiquette
18. Contacting us about problems

A clear message gets a clear reply.

1. Who you are: company, country and what kind of business you run.
2. What you want to know, in a sentence or two.
3. Your market: the country you import into or supply.
4. What you have already read, so that we do not repeat it.
5. Any deadline that matters.
6. How to reach you, with a business email.

If your question is really a request for a price, say so, and we will point you to the quote form so that you do not have to repeat yourself.

• Consumer purchases. We do not sell to consumers.
• Legal, tax or customs advice. Consult a qualified adviser for your market.
• Medical advice. Tobacco harms health; consult your national health authority for health information.
• Supplying restricted destinations. We do not supply where commercial import is prohibited or where the buyer cannot show the authorisation required.
• Prices without a specification. A price needs a destination, specification and quantity.

Do not send card numbers, passwords or sensitive personal data through the form; we never need them. We use what you send to answer your message, and we do not use it for consumer marketing. See the privacy policy. Be careful with any message that appears to come from us asking you to change bank details or to pay to a new account: verify by phone using a number you already trust before paying anything.

Whether you buy from us or from anyone else, a careful buyer verifies a supplier before paying. This is not a sales point; it is standard practice in international trade, and a supplier who objects to being checked is telling you something. Use the checklist below on every supplier you consider, and apply the same standards to us.

Step 1: confirm the business exists

Ask for the company's registered name, registration number, registered address and a business email on its own domain. Check these against the public company register of the country concerned. Be cautious if the only contact is a free webmail address or a messaging app.

Step 2: confirm the premises and the product

Ask for photographs of the actual premises, packing and goods, and ask for a video call if you can. Independent inspection before shipment is normal for a first order, and an established supplier will not mind arranging it. See quality and specifications.

Step 3: ask for a written specification

If a supplier cannot give you a written specification with ranges for cut, moisture, nicotine and sugar, the product is not defined well enough to buy. See the specification sheet guide.

Step 4: check the documents they would provide

Ask for the list of documents for a typical shipment, and ask whether they can provide what your market requires. A vague answer, or "no documents needed", is a warning sign. See documentation.

Step 5: compare quotations on the same basis

Same product, same packing, same quantity, same shipping term, same destination. The cheapest quotation is often the one that leaves something out. See shisha tobacco suppliers.

Step 6: protect the payment

Verify bank details by a call to a number you already trust, not one in the email that gave you the details. Be wary of a request to pay a third party, to a personal account or to a different country from the supplier's. Prefer a structure in which part of the payment follows documents. See payment terms.

Step 7: start small

A trial order tells you more about a supplier than any brochure. Ask for a small first order and judge the specification, the packing, the documents and the communication.

If you arrange a call about a significant order, preparation makes it productive.

What to have ready

• Your company registration and import licence details.
• The product and specification you want, as ranges.
• Your target quantity, per order and per year.
• Your destination port and preferred shipping term.
• Your packaging and labelling requirements, with your authority's wording if you have it.
• Your questions, in order of importance.
• Your payment approach.

What to ask us

Ask how production is planned, how the specification is checked, how batches are recorded, how packing protects the product through a hot, humid voyage, what happens if a shipment does not match the specification, and what documents you will receive. A good supplier answers specifically.

What to do afterwards

Ask for the agreed points in writing and compare them with your notes. Anything agreed on a call but not written down is easy to forget. The written quotation is the record.

Different buyers need different things from a first conversation. Find the group nearest to yours and use the route suggested.

Importers

An importer holds the licence, clears the goods and takes the compliance risk in the destination market. If you are an importer, your first message should state your licence, your destination port and the rules you already know apply. Read your country guide first, then use the quote form.

Distributors and wholesalers

A distributor buys finished product and sells to retailers and lounges. You care about range, pack size, labelling, reliable supply and consistency between batches. Describe your customers, your sales channels and the volume you can move. See wholesale shisha tobacco.

Lounge groups and chains

A lounge group buys for its own venues, often through a licensed importer. If you cannot import directly, say so, and we will explain how an order normally flows through a licensed intermediary. See wholesale hookah tobacco.

Manufacturers and blenders

A manufacturer buys leaf, cut leaf or base and processes it. You care about grade, cut, moisture and a supply plan across the season. See Virginia tobacco for shisha and bulk shisha tobacco.

Private-label brands

A brand owner has its own name and packaging. You care about whether own-brand packing is possible, the minimum per flavour and what your market permits on a pack. State your destination early, because some markets restrict branding.

Brokers and agents

If you represent a buyer, say so and name the buyer. A quotation is addressed to the party who will hold the licence and take delivery, and we cannot quote without knowing who that is.

New entrants

If you are building an import business and are not yet licensed, the useful first steps are to read the country guide, the import guide and the how to start importing material, then speak to your authority and a customs broker. You can send an enquiry to understand what a first order looks like, but we cannot ship before you are authorised to import.

A business message is read by a person. If it is a quotation request, it is checked against your destination's rules and answered with a written offer or with questions. If it is a general question, it is answered or directed to the right guide. If it is a correction or a source for a country guide, it is reviewed and, if reliable, used. Messages that are clearly spam, consumer requests or attempts to sell us something unrelated may go unanswered.

We do not share enquiries with third parties for marketing and we do not add you to a consumer mailing list. See the privacy policy.

The best enquiries are specific, honest about stage and licence and clear about what the buyer will do with the goods. If yours is, you will get a useful answer. If you are not yet sure what to ask, say that, and tell us your market and your plan. A short, honest message is better than a long, vague one.

If a shipment does not match the quotation, report it in writing straight away with the order reference, photographs and the specific difference. Keep the goods and the packing as they arrived. We will review the facts and reply, and where independent inspection or testing is the fair way to settle a difference, we will say so. A problem raised early with evidence is easier to resolve than one raised late without it.